LeapFrog Plumbing, Inc

This is the second time I have used Leapfrog. My first experience was positive, but my second was not. I was charged nearly $800 for some straightforward replacements (stop valve, flapper, and fill valve) on two toilets. I emailed the owner, but he never responded. I will not use their services again.

Always my FIRST choice for ANY plumbing needs. This company operates from a place of integrity, honesty, and quality of work. As we’ve all experienced in the past with OTHER plumbing companies (who literally rob you blind - I could go ON), this is NOT one of those. Leap Frog consists of a team of people you can TRUST. Leap Frog also hires GREAT technicians. And you can always get an appointment.

I will not hire LeapFrog Plumbing again. On the first visit, the technician stood in my garage waiting an hour for Rannai technical support to answer his call. He never got through. He found a screw that needed to be replaced. He installed a "temporary" screw and charged me over $250 for the visit. He said he would order the correct screw and return to complete the project. Before he left, I asked him to have Rannai technical support on the line before he began billing me for the second visit. During his second visit, he spent an hour diagnosing the problem with Rannai technical support and advised me that I needed a $1,000 repair part. I told him I would prefer to purchase a new water heater. I paid his second bill and said, "Thank you." The following day, we discovered water leaking from our water heater, flooding our garage floor. I turned off the water, turned off the gas, and turned off future dealings with LeapFrog Plumbing. By the way, Rannai referred LeapFrog to me as a certified repair company. Plumbers are now getting paid by their customers for on-the-job training. Interesting!

I am a contractor and pretty picky with trades people. I find that LFP does excellent work at a fair price. The employees are intelligent and able to figure out challenging situations. Our projects w them so far: - tankless water heater (why did I wait so long). - sump pump tied into sewer which was working well during yesterday's atmospheric river. - redoing other contractors' mess with appropriate, thoughtful design/repair so that we could have a working shower in our newly remodeled ADU. Josh rocks and nice to have the owner out on our first estimate request. Go wildcats. Thank you Maurice.

This is our go to for plumbing needs… always reliable, friendly, and available. They always solve our problem. One time, no one was available (everyone was out on calls), and the owner serviced us. I like it - willing to step in and help out. We were so appreciative.

The worker did a great job and so fast. There was a leak and our bill went from almost $500.00 to over $100.00! Amazing! Thank you Leap Frog!!

Needed a new kitchen faucet installed and didn't want to do the job myself as the pipes are very old and delicate with lots of corrosion on them. I bought my replacement faucet and called LeapFrog Plumbing, on a recommendation, and the person I spoke with on the phone was very professional and courteous. We figured out a day and time for an appointment and the tech dispatched was on time, courteous, and a huge help. The install was not easy due to a variety of reasons, but the tech persevered and saved the day for me. I was quoted a price for the faucet install which was accurate and told there might be additional fees depending on what else needs to be done which I'm fine with, but the markup on an angle stop valves is egregious. I wish I would have had some indication I'd be charged nearly $200 for an angle stop, especially when Ace Hardware is right down the block and I could have grabbed the part quickly myself. Once again, I'm very appreciative of the help and everyone was professional, but let's not get greedy with markups.

We have used Leapfrog before. They are very responsive and courteous. More importantly, they know what they are doing and correct the problem with a minimum of fuss.